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Organisation Chart

C.R. Service S.r.l. has developed, since 1993, a structure suitable for allowing a capillary control of business management.

In addition to the figures of the Administrator and the Board of Directors, the Supervisory Body and the figures involved pursuant to the former Legislative Decree 81/2008, guarantee the maintenance of the high standards that C.R. Service S.r.l. she imposed herself.

After an essential training period, each collaborator will be employed in the most suitable operating sector for their qualities and will make their fundamental contribution to the achievement of company goals.

STAKEHOLDERS

C.R. Service always focusing on the utmost collaboration, maintains relationships with interlocutors that are diversified and variously qualified, with continuous dialogue aimed at combining all its stakeholders in achieving the Company objectives and to enhance all those involved.

Customer satisfaction is apprehended from the respect of its debtors: during the contacts held, professionalism and the quality of the communication is fundamental, both on which C.R. Service invests in terms of specific training with qualified and renowned third-party professionals that are able to constantly update and educate our staff to comply with the industry regulations and the “Code of conduct for the processes of management and protection of credit’ realized and signed by the Forum UNIREC-consumers.

Training is one of the true added values in the interactions within the company’s employees, competence and knowledge help our employees live efficiently and effectively their activities within C.R. Service, always attentive to their contentment and their well-being.

Relations with suppliers are also maintained through the utmost cooperation and transparency. The choice of suppliers is based on the monitoring system following the procedures within the quality and safety certifications.

 

Commmunication

Organizational Model

C.R. Service S.r.l., in line with the ethical and governance principles and with the purposes established by its Integrated Management System, has adopted an Organisation, Management and Control Model with resolution of the Board of Directors dated 07/31/2023.

The Model consists of a “General Part” and a “Special Part”, accompanied by the control protocols that focus on the crime risks identified in the Model.
Simultaneously with the adoption of the “Model of Organisation, Management and Control”, the Company has appointed a Supervisory Body (SB) in monocratic form in the person of the lawyer Paolo Mascitelli, supported by an internal contact person.

A dedicated communication channel has been set up with the Supervisory Body at the e-mail address odvcrservice@gmail.com to which any reports must also be sent according to the Whistleblowing regulation, which also provides for other internal reporting channels, and whose access is reserved to the OdV.
Again with a view to guaranteeing the correct application of ethical and compliance principles, the Axactor group, of which C.R. Service S.r.l. is part, has adopted a special reporting platform.

Parte Generale Modello 231 Whistleblowing Policy

Code of Ethics

An integral part of the Document is the code of ethics, a document containing rules and principles of conduct to be adopted in relation to stakeholders, public bodies, associations, media, local communities, non-profit organizations, associations, environment and future generations.

All employees and workers of C.R. Service who are aware of or even suspect a breach of law, contained in the document, ethics or business procedures must send a communication to the Supervisory Body. Confidentiality of the report will be guaranteed and any form of retaliation, discrimination and penalisation will be avoided against those who have filed a report.

Violation reports for the 231 Document can be sent by e-mail to compliance@crservicesrl.eu.

By adhering to the Forum UNIREC-consumers, C.R. Service enforces the “Code of conduct for the processes of management and credit protection” drafted in May 2017, thus committing to “… compliance with the provisions contained therein.”

CODE OF CONDUCT CODE OF ETHICS

Policy

C.R. Service active in the field of debt collection, applies the utmost attention to information safety and security, by setting up appropriate measures aimed at protecting the information of which it is responsible. From access control and careful risk assessment throughout the premises where they are treated, to the implementation of a safe development policy. Also through the implementation of an integrated management system designed to give all round protection to the company, its employees in various activities, and of the surrounding environment. The integrated management system of C.R. Service enhances organizational, technical and procedural measures to ensure the fulfilment of the basic safety requirements which are:

  • Confidentiality: Reserved information is made available only for those with adequate privileges;
  • Integrity: Information that is modifiable only by those who possess the correct rights;
  • Availability: When required information is readily accessible and usable for processing only by users which have the required privileges.

All the employees of C.R. Service are required to follow the Company Policies and, therefore, are responsible for their actions.

Company policies are subject to periodic review which are aimed at improving the measures taken.

Quality Policy